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Refund & Cancellation Policy

Effective Date: 5th March 2025

FlightScanner.com.ng is a flight comparison website that helps users find and compare flights. However, we do not handle bookings, payments, ticketing, cancellations, or refunds. All flight bookings made through our platform are processed and managed by Travelstart or other third-party providers.

1. No Direct Booking Responsibility

As an independent flight comparison platform, we do not:

  • Process flight bookings or accept payments.
  • Issue flight tickets.
  • Handle refunds or cancellations.

All refund and cancellation requests must be directed to Travelstart or the airline with which your booking was made.

2. How to Request a Refund or Cancellation

If you need to modify or cancel a booking, or request a refund, please contact Travelstart directly using the details below:

  • Email: feedback@travelstart.com.ng
  • Phone: +234 (0) 813 984 2222
  • Address: 47 Allen Avenue, Studio 24 Building, Allen, Ikeja, Lagos, Nigeria

3. Travelstart’s Cancellation & Refund Policies

Each airline and booking provider has its own cancellation and refund policy. Travelstart follows the terms set by airlines regarding:

  • Cancellation fees and penalties.
  • Non-refundable ticket conditions.
  • Processing times for refunds.

We strongly recommend reviewing Travelstart’s refund and cancellation terms before booking your flight.

4. Airline-Specific Refund Policies

In some cases, refund eligibility is determined by the airline. If Travelstart is unable to process your refund request, you may need to contact the airline directly. Airlines typically offer refunds based on:

  • Fare class and ticket type (refundable or non-refundable).
  • Time of cancellation in relation to the scheduled departure.
  • Special airline policies for emergencies or force majeure (e.g., COVID-19 disruptions).

5. Chargebacks & Payment Disputes

If you have a dispute regarding a payment, please contact Travelstart first. Initiating a chargeback through your bank may lead to penalties or booking restrictions from Travelstart or the airline.

6. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect any changes in our operations or third-party provider policies. Please check back periodically for updates.

7. Contact Us

For questions regarding this policy, please contact us at:

Email: hello@flightscanner.com.ng

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